Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

getting an Error message while PR merge

whenever I am trying to merge the PR in master, getting an error popup saying"Something went wrong while trying to serve your request. Try reloading the page" 

But this message is not blocking anything. PR is getting merged despite this message.

So just an error popup I am getting. 

Any idea How to get rid of this popup?



































1 answer

1 vote
Caroline R Atlassian Team Jan 28, 2022

Hi, @Dev, welcome to the community! 

The “Something went wrong" message usually comes with a 5xx response that shows a Sentry ID code. This code may give us some indication of what is causing this error message. In this case, could you please follow the next steps to find the Sentry ID the next time you merge a PR, so I can further investigate this issue?

  • Open the "Developer tools" in the browser you are using (click on the three dots > More tools > Developer Tools): 


  • In "Developer tools", select the Network tab

  • Then navigate to the Bitbucket page that gives you this error (in your case, when you merge a PR)
  • Find and select the request that gives a 5xx response

  • In the Headers panel (after you select the request with 5xx response), check if there is a field named sentry id.

  • If you can provide us with the value of that field, I can look it up in our system for further info.

Thank you.

Kind regards,

Yes, I tried the above-mentioned steps.  

I got "Failed to load resource, the server responded with a status of 500 () "

Caroline R Atlassian Team Feb 04, 2022

Hi, @Dev

As I couldn’t find a Bitbucket Cloud account linked to the email you used to create your question, I would like to confirm if your repo is hosted in Bitbucket Cloud ( or Bitbucket server (self-hosted instance).

If it is Bitbucket Cloud, could you please leave a reply to this question using the account that has the same email as your Bitbucket Cloud account (so we can check our logs)? 

Kind regards,

I am using Bitbucket instance in private infrastructure. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events