did not get bitbucket account with ondemand instance, linked account is not reporting commits

i signed up for an ondemand instance but the bitbucket dvcs link does not show up automatically (i.e. there was no dvcs connections active). i created a seperate bitbucket account and repo, then linked it through dvcs, but it is not reporting any commits through jira? what can we do here?

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Jason Worley Atlassian Team Jul 28, 2014

Glad you got it linked, integration won't happen automatically with a free user tier plan (as it would also put a link to Bitbucket in your app navigator).

In any case, I wanted to ensure you are referring/using the correct syntax:

https://confluence.atlassian.com/display/AOD/Processing+JIRA+issues+with+commit+messages

Aside from that, there a few reasons why commits aren't showing up:

Symptom: The email address cannot be found in JIRA

Solution: Update email for either JIRA user or DVCS user.

Symptom: There are more users in JIRA with the same email address.

Solution: As emails are used to map to JIRA users, they should be unique in JIRA to have the feature working.

Symptom: The email address is not configured in Git or Mercurial.

Solution: User should configure an email address in .hgrc or .gitconfig.

Symptom: User doesn't have permission to log work.

Solution: Grant user permission to log work in Jira.


If none of the above suggestions corrects the problem, please open a support request at support.atlassian.comand include an example issue so that we can take a closer look.

Hope this helps!

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