analytics plugin causes "com.amazonaws.http.AmazonHttpClient Unable to execute HTTP request: connect timed out"

[Helma Maassen]

During an hour every day (around 0:30 till 1:30) it seems that the analytics-plugin is trying to connect to a URL using the AmazonHttpClient.

Because the error message is not stating what URL it is trying to reach, I cannot determine whether or not this is a problem.

Our Bitbucket application is behind a firewall, and that firewall will probably not be opened for analytics purposes. I might want to collect analytics, but not share them with Atlassian straight away.

We're on Bitbucket DC 4.11.0

[Felix · Accepted solution]

Hi @Helma Maassen, 

I've just had a look and what you are seeing is the analytics-client attempting to upload analytics to Atlassian's S3 bucket.

If you are using the analytics logs produced by the analytics client internally, then you can safely ignore this warning. 

If you don't require the analytics logs, you can disable the analytics collection altogether from the Bitbucket Server administration screen. ( http://<your_bitbucket_url>/plugins/servlet/analytics/configuration)

[Helma Maassen]

Thanks @Felix Haehnel

Can you maybe share the URL that the plugin Is trying to connect to?
Just in case that we might want to whitelist that site for analytics purposes.

Best Regards,

Helma.

[Felix]

From what I can tell the application will attempt to contact btf-analytics.s3.amazonaws.com to upload analytics data.