analytics plugin causes "com.amazonaws.http.AmazonHttpClient Unable to execute HTTP request: connect timed out"

During an hour every day (around 0:30 till 1:30) it seems that the analytics-plugin is trying to connect to a URL using the AmazonHttpClient.

Because the error message is not stating what URL it is trying to reach, I cannot determine whether or not this is a problem.

Our Bitbucket application is behind a firewall, and that firewall will probably not be opened for analytics purposes. I might want to collect analytics, but not share them with Atlassian straight away.

We're on Bitbucket DC 4.11.0

2 answers

1 accepted

1 vote
Accepted answer

Hi @Helma Maassen, 

I've just had a look and what you are seeing is the analytics-client attempting to upload analytics to Atlassian's S3 bucket.

If you are using the analytics logs produced by the analytics client internally, then you can safely ignore this warning. 

If you don't require the analytics logs, you can disable the analytics collection altogether from the Bitbucket Server administration screen. ( http://<your_bitbucket_url>/plugins/servlet/analytics/configuration)

Thanks @Felix Haehnel

Can you maybe share the URL that the plugin Is trying to connect to?
Just in case that we might want to whitelist that site for analytics purposes.


Best Regards,


From what I can tell the application will attempt to contact to upload analytics data.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

1,905 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you