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Why the astounding silence on some upvoted tickets ?

Hi dear Atlassian Community support.

As I received this morning this email telling me that there is always someone to answer our questions. I want to ask why the community of users is not getting any answer related to well upvoted tickets ?

https://jira.atlassian.com/browse/BCLOUD-18559

https://jira.atlassian.com/browse/BCLOUD-10600

Even a negative answer and a closing of a ticket is an answer. But what is observed is that the customers are simply being ignored here (one of the tickets have been opened for 2 entire years).

In the hope our request will get your attention

Kind Regards

1 answer

0 votes

Have a look at the rest of the backlog - would you think you'd be able to answer that many requests and update them regulary?

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