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User is not receiving email notifications

Eddie Delfert
Eddie Delfert Dec 22, 2022

I have 1 user who is no longer receiving email notifications. It looks like all the settings should be correct, his email is showing properly, and checking the email logs shows that nothing looks to be sent. 

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 28, 2022

Hey Eddie,

Can you please provide the first name of the user that is having the issue so we may investigate this for you?

We have  access to the user list on your workspace so we can find them based on this (please do not share any other personally identifiable information as this is a public forum).

Alternatively, this workspace is a premium workspace so you can also raise a ticket with us directly on https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 28, 2022

Additionally, I have cleared every user from your domain from our internal email suppression list, I would suggest attempting to send an email notification (such as an @ mention for that user) to see if this has helped

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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