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User dont reveice the invitation

Edited
the user <email removed due to privacy reasons> does not receive the invitation to access the repository 

1 answer

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Caroline R Atlassian Team Feb 16, 2022

Hi, @Diego Marcano Lugo! Welcome to the community! 

I reviewed the email you shared here and confirmed that it had a block on the server that prevented emails from being sent to them. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason. In this case, I have removed the block from this email. 

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

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