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(Unwanted) Issues now requiring Approval

Malkere August 16, 2023

I've been using the issue tracker for years to let user post bug reports. Recently something changed and now all issues are invisible until I login and manually open them one by one. Is there any way to turn this off, so that new issues go straight to the open status?

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Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 18, 2023

Hi @Malkere,

I'm afraid that it is not possible to turn off this behavior.

Earlier this year a lot of public issue trackers in Bitbucket Cloud were targeted by spammers.

One change we introduced after this incident was that issues submitted by users that don't have access to the repo will have the 'Submitted' status and they will be visible only to users with access to the repo and the issue creator, until a user with access changes their status to 'Open'.

This prevents any potential spam issues from being publicly visible and allows users with access to review them and then mark them as spam or open them. Otherwise, if you got 50 new issues in the issue tracker from users with no access, and 45 of them were spam, there would be no easy way to filter these 50 from the rest, and the spam ones would also be visible to users with no access.

Kind regards,
Theodora

Malkere August 20, 2023

It would not be difficult to make this an option defaulted to on but still able to be turned off for those unaffected by such problems. Please consider this or pass it on to those that are able to if you can.

Thank you,
Kyle

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2023

Hey @Malkere , and thank you very much for providing your feedback.

I went ahead and raised a feature request to implement this functionality, which you can find in the following link : 

I would suggest you to add your vote there, since this helps both developers and product managers to understand the interest. Also, make sure you add yourself as a watcher in case you want to receive first-hand updates from that ticket. Please note that all features are implemented with this policy in mind.

Kind regards,

Patrik S

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Malkere August 22, 2023

Thank you. Will do.

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