Unable to login Bitbucket - "We couldn’t log you in"

[Derek May-West]

After numerous attempts logging in and out, clearing cache, disabling extensions, and changing browsers I have been unable to use my Atlassian account log in to Bit Bucket.

I am getting the following error message:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

[Theodora Boudale · Accepted solution]

Hi Derek and welcome to the community!

Your Bitbucket Cloud account was deactivated, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please check if you are able to log in now?

Kind regards,
Theodora

[Derek May-West]

I am now able to log in; thanks!

[Theodora Boudale]

That's good to hear, thank you for the update!

Please feel free to reach out if you ever need anything else.

[mRaj]

try logging into a different browser I'm saying because of Trello happens to be like this