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Unable to clone a repository I'm invited to - won't accept my credential and asks for user name

Wayne Richard Bennett
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March 26, 2024

I know my credentails are correct.  But a window opens up asking for my user name.  I looked in my account to find my user name but only found a public and a private name - not sure where to find my user name.

After executing the git clone command (with the correct URL) a window is displayed asking for my user name.  The cloning fails at this point.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2024


The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:

You will need to make use of an AppPassword for communicating to GIT via HTTPS.
We have documentation for usage of app passwords at the following link:

Essentially, when connecting via HTTPS you will use your AppPassword alongside your username seperated with a ":" character.

Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the App Password:

git remote set-url origin

The same applies when performing git clone:

git clone

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.


- Ben (Bitbucket Cloud Support)

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