Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Stuck in "we couldn't log you in" when opening bitbucket


Can anyone help me to solve this issue? I tried to log in to my old bitbucket account. 

My email address is

Image 2022-05-26 at 22.11.29@2x.jpg

1 answer

1 accepted

0 votes
Answer accepted
Mark C Atlassian Team May 26, 2022

Hi @Budi Irawan

Thank you for reaching out to the community.

I checked your account and I can see that it was on dormant status which means you haven't logged in to for a long period of time.

For this, I went ahead and reactivated your Bitbucket Cloud account.
You should be able to log in back to your account.
If you're having issues logging in, kindly reset your password using this link. -

Hope it helps and let me know if you have further questions.

Mark C

I see, thank you Mark!

Like Mark C likes this
Mark C Atlassian Team May 29, 2022

Glad to know it helps @Budi Irawan

Do let me know if you have further questions that I can help with and feel free to mark this question as answered as well.

Mark C



Thank you!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events