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Stuck in "we couldn't log you in" when opening bitbucket


Can anyone help me to solve this issue? I tried to log in to my old bitbucket account. 

My email address is

Image 2022-05-26 at 22.11.29@2x.jpg

1 answer

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Mark C Atlassian Team May 26, 2022

Hi @Budi Irawan

Thank you for reaching out to the community.

I checked your account and I can see that it was on dormant status which means you haven't logged in to for a long period of time.

For this, I went ahead and reactivated your Bitbucket Cloud account.
You should be able to log in back to your account.
If you're having issues logging in, kindly reset your password using this link. -

Hope it helps and let me know if you have further questions.

Mark C

I see, thank you Mark!

Like Mark C likes this
Mark C Atlassian Team May 29, 2022

Glad to know it helps @Budi Irawan

Do let me know if you have further questions that I can help with and feel free to mark this question as answered as well.

Mark C



Thank you!

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