Stash Admin Login Problem

Hi, I just finished the installation of Stash 1.1.2 on a Windows Server, everything fine till reboot, once the server power on, I can't log anymore. I have only the admin account configured (that uses the same login name as one that exists in the jira database) and configure to uses jira as user manager.

I did not configured the e-mail server, so I can't recover the user password.

What can i do?

I know that I could remove the stash home directory and install it again, is a new, fresh installation, I don't will lose any information yet, but i prefere to work in a fix (with your help) because, maybe this could be a bug, or is not?

Thank you.

3 answers

It would be fantastic if you could raise a support request under support.atlassian.com. If this is a bug, we would like to know about it.

Did you try with both username and password combinations (from Stash and from JIRA)?

Hi!, what a fast answer!, thank you.

Yes, I tried with the username and password in jira, and I put the same password in stash, after my first 5 attemps, it shows a captcha, but now if i stop and start the stash service, it shows the captcha at the second attempt.

Thank you.

Hello Federico.

I just want to update this answer with the solution.

Since we did not have access to the Stash Administration Page we had to re-install the application.

After that, we configured the JIRA User Server with Stash like the following Documentation: https://confluence.atlassian.com/display/STASH/Connecting+to+JIRA+for+user+management

We used the Option 1:

  • Option 1: In JIRA, find the groups that the relevant users belong to. Add the groups as members of one or both of the above Stash groups.

And also after that, we changed the stash-administrators on Globals Permissions and assigned the appropriate permissions to the relevant JIRA groups.

Have a great week.

Cheers,
Douglas Fabretti
Atlassian Support

We are tracking this issue as a bug internally. Thanks for letting us know about it!

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