Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,527
Community Members
 
Community Events
165
Community Groups

Someone has already added that SSH key.

Hi,

I'm having an issue similar to this one -- my ssh key has been added to a project (or user) and I'm unable to figure out which one it is. I only have 2 accounts (one work related, one personal).

Tried reaching out to support to provide the key and have it removed but it redirects me to community support.

I've also tried ssh -T git@bitbucket.org but all I get is:

```

authenticated via ssh key.

You can use git to connect to Bitbucket. Shell access is disabled

```

With no mention of the username.

 

Could you help me out?

Bests,

T

1 answer

0 votes

Hi @TaiSHiNet and welcome to the community!

I created a support ticket for you for this issue, using the email of your community account. You should have received an email with a link to the support ticket (in case you haven't, please feel free to let me know and I can post the ticket URL here).

I would like to ask if you could please leave a comment in the support ticket and post there the public SSH key you are trying to add.

The support engineer working on your ticket can then check which account or repo(s) this key is associated with and let you know.

If you have admin access to the account or repo(s) this key is added to, you will be able to remove the SSH key yourself. If you don't have admin access, you can ask the account owner or another admin of the repo(s) to remove the SSH key.

If you have any questions, please feel free to let me know!

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,230 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you