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Hello @Rafael F_ ,
Welcome to Atlassian Community!
We had an incident on December 7th related with a downstream outage in our underlying platform provider AWS that affected the Bitbucket pipeline builds, as you can see in our public status page :
The issue you reported seems to be related to that incident which is already fixed, and as per your last update, you were able to pull the runners image successfully now.
If that is not the case let us know so we can further assist you.
Thank you, @Rafael F_ :)