Reset BitBucket password


A friend forgot his BitBucket password and wants to reset it. But when he tries the reset password function, it gives a message: "This account doesn't have any e-mail addresses associated with it. We cannot send a password reset for this account."

How can we reset the password and how is it even possible that no email address is linked to his account?

1 answer

1 accepted

0 vote
Gary Sackett Atlassian Team May 14, 2015

Hi Francois,

We will need you to create a new support case at for us to look in to this further.


Thanks. I made contact on Twitter a while ago and managed to sort this out.

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

705 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot