We would need some additional info in order to figure out what is happening.
In case you don't feel comfortable sharing this info publicly, you can open a ticket with our support team providing also the info I asked above, and they will help you with this issue.
You can open a support ticket with Bitbucket Cloud team via the following link:
In the field "What can we help you with?", select "Technical issues and bugs". Then make sure to select Bitbucket Cloud as product and also fill in the URL of the workspace that owns the repos.
Please feel free to let me know if you have any questions.
Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...
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