Hello,
We would need some additional info in order to figure out what is happening.
- What is the URL of this repo
- Which are the users in question
- A screenshot of their browser when they try to view this repository
In case you don't feel comfortable sharing this info publicly, you can open a ticket with our support team providing also the info I asked above, and they will help you with this issue.
You can open a support ticket with Bitbucket Cloud team via the following link:
In the field "What can we help you with?", select "Technical issues and bugs". Then make sure to select Bitbucket Cloud as product and also fill in the URL of the workspace that owns the repos.
Please feel free to let me know if you have any questions.
Kind regards,
Theodora
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