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Renew Starter License?

I'm taking over an existing Bitbucket Server installation and noticed that the license is expired:

"Support and updates for Atlassian Bitbucket ended on 17 Oct 2020. Updates released after this date are not valid with this license. Renew your license"

When I log into my.atlassian and attempt to look at any licenses here: https://my.atlassian.com/product (I've used the SEN number), there are none found.

I don't know if this has something to do with the EOL changes happening with "Server"? or if I'm doing something wrong?

I would like to renew this license. Can anyone provide some insight?

LicenseBitbucket (Server) 10 Users: Starter License
Licensed to
Upgrades/Maintenance expires17 Oct 2020
User limit10
Licensed users8
ClusteringNot available with this license

1 answer

1 accepted

0 votes
Answer accepted
Tansu Akdeniz Community Leader Jul 03, 2021

Hi @gaslightmedia 

Since you have an existing server license, you can renew it until February 2, 2024. Also the license should be visible in MAC account. Were you registered as a technical contact when the initial license was issued? If not, you can not see the license details.

If you think there is something wrong with it, I recommend you create a support ticket to Atlassian.

Also check this page for server end of life.

Best

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