Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem with Bitbucker Server following system restart

Hello,

We recently had our IT support company install bitbucket server by following the online instructions.  The server software is installed on Windows Server 2019.  A SQL Server database is on another system.   The bitbucket version is 7.5.2.

None of use have any experience with this software.  However, the install appeared to go smoothly and afterwards we could access the bitbucket server Administration webpage.

The user that is using bitbucket just reported that it hasn't been working lately.  When I go to the server URL, the Bitbucket Setup page is displayed.  I selected External database and re-entered the database information hoping that would fix the problem but instead it complained that it needed an empty database for setup.  I don't see any links to allow me to do anything but run setup again.

Event viewer shows that the system was rebooted a few days ago so I suspect that's what broke things. 

How do I point the server at the existing database to get things working again?  And how do we prevent future reboots from causing problems?

Thanks.

 

 

1 answer

1 accepted

0 votes
Answer accepted

The IT support person that installed this for us determined that when the system restarted, the Bitbucket service restarted using the wrong directory.  He reconfigured the service to use the correct directory and that fixed the problem.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

2,567 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you