I've tried sending it many times
Hi, @Letlhogonolo Lebogang, welcome to the community!
I checked the email linked to the account you used to create this question and confirmed it didn’t have any blocks on the server. Is this email you are referring to? If that’s the case, could you please test it again using the following link?
https://bitbucket.org/account/password/reset
Please let me know how it goes and feel free to share any additional information regarding this case.
Kind regards,Caroline
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