Password reset does not arrive

[Francisco]

Hello, I'm not able to log into my bitbucket account. I tried to recover password, but the email never arrives (cizinhopb@yahoo.com.br). I've done all the steps indicated, and nothing works.

Link: https://support.atlassian.com/atlassian-account/docs/password-reset-issues/

Can anyone provide assistance?

Thanks!

[Norbert C]

Hi Francisco,

Thanks for reaching out to Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you!

Can you let me know if you're still having issues receiving emails from Atlassian? Based on the logs the emails are getting delivered to you.

Please let me know.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support