Ok I'm having trouble cloning a project on my Bitbucket.
I have SourceTree installed and when I clone a project using Bitbucket site I get a authentication log in.
I used my username and password (i'm pretty sure i used the correct one since i tried it on the bitbucket site and it worked) but sadly it doesn't accept and just sends me a Authentication failed error.
Here's the image
I just installed the latest ST update 188.8.131.52 for Windows, and now am getting Authentication Failed across multiple different Bitbucket accounts. Team members who are still on 1.6.23 are fine, all who have upgraded to 1.6.24 are failing auth.
I just uninstalled 1.6.24 and reinstalled 1.6.23 and that version works fine (good news is uninstall and reinstall doesn't lose your repo configs). The problem with 1.6.24 is it loses all your accounts under Tools -> Options - Authentication tab. http://downloads.atlassian.com/software/sourcetree/windows/SourceTreeSetup_1.6.23.exe
I am having the same problem, but against an internal TFS server using windows authentication. Sourcetree keeps prompting me for my username and password despite working for a while, and I think it has caused my account to lock out the past two days. It was working fine until I changed my domain password last Friday...since then Sourcetree seems to lose my new password periodically. I'm reverting to 1.6.23 to see if that fixes these problems.
I encountered an error like this while trying to register the software (e.g. to avoid free trial time limits), and it was driving me crazy. Eventually I discovered that the username and password I was entering were for BitBucket but the client wanted my Atlassian ID. Why these are not the same is a mystery to me, but why the client did not make it clear which credentials I should be entering is a design flaw.
Just before we look into it, perhaps log out of Bitbucket and completely re-enter your username/password to make sure those are your credentials. If that's OK and you re-enter those exact same details into SourceTree and it doesn't work then we could work from there. Also make sure it's the same user account when entering the details into SourceTree.
Just let us know how that goes and we'll get on it if it's still a problem.
I've just tested this with a couple of Bitbucket logins and HTTPS clone links, and everything works fine on the Windows client.
Are you sure you typed it correctly, and that the username is 100% correct? The username is from the URL, so please make sure that's correct.
Otherwise it might be that you're trying to clone a Mercurial repo, which isn't supported yet on Windows, only Git repos are until we add the hg support.
Aha, I've created a new repo with one bitbucket user and tried to clone it, with the other, before granting rights for the second user in access management. It's easy to forget about it when you already have some repos with access granted for the user
I am having trouble with the password not working on Sourcetree. Using a Macbook Pro (which I don't normally use for Sourcetree), I open Sourcetree, open the desired repository and click Fetch. I confirm 'fetch from all remotes' and am prompted for a password for user "xyz" on host bitbucket.org. I enter the Bitbucket password and am promped over and over again for a password, which seems to indicate it is not correct (even though I've tested this password on the Bitbucket website).
Am I doing something wrong? Is it supposed to be a passord for an Atlassian account?
I too am running into this issue. We have a private stash server setup that about 20 users setup on Sourcetree have no issue accessing, but one developer cannot clone projects in sourcetree, it just continually asks for his password. I can clone projects through the terminal for him, but not through Sourcetree itself. Any thoughts?
I experienced the same issue. My password contained a paragraph sign (`§`) and I was trying to login from the Windows client, which did not work with 184.108.40.206. After changing my password to something without paragraph character, it worked. Probably an encoding issue.
I'm using SourceTree for Mac. I had this issue for a long time, SourceTree was not able to log into Bitbucket but logging into Github etc worked fine. I just figured out that my username contained capital letters, and when logging in through SourceTree I had to enter my username in lower case only. If you came to this page and your username contains capital letter(s), try logging in with lowercase username.
I'm also having this issue. After constant prompts for my password every few seconds I ended up changing my username hoping it'd let me start fresh. It didn't help. The fixes suggested everywhere else don't work. I'm still getting constant prompts for passwords but the username is locked to my old one and the authentication tab is empty. When I uninstall the program and reinstall it automatically starts with all of my previous account info there so I don't get the option of using my new Bitbucket account.
I had the same source tree password issue with Bitbucket Server (on local server) and Bitbucket Cloud.
The issue can appeare when you have an incorrect proxy configuration on source tree.
I removed my proxy configuration with Tools -> Options -> Use default operating system settings.
This solved my problem
Ditto. After the upgrade to 1.6.24, I tried to pull latest and get prompted for network credentials. Entering the correct credentials fails.
I uninstalled SourceTree and reinstalled version 1.6.23, and now authentication is working normally
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Hello Community! My name is Claire Maynard, and I’m a Product Marketing Manager on the Bitbucket team. I’m interested in hearing what advice or tips you have for new users getting started on ...
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