Online recurring credit card payments are getting declined

[gowtham.k]

Online recurring credit card payments are getting declined, So every month we are getting read-only warning messages after that in some days plans changing to free. Kindly suggest how to resolve this issue so that recurring payment can happen.

[Caroline R]

Hi, @gowtham.k, thank you for reaching out to Atlassian Community.

License and billing cases are handled by the Customer Advocate team and you can open a ticket directly with them. In order to do that, you can follow this process:

1. Access https://support.atlassian.com/contact/

2. Under the field What can we help you with? select Billing, payments, and pricing

3. Fill in the mandatory fields and click Submit support request

In your specific case, I see you have already created a ticket with the CA team and they have already answered you there, so in case you have any other questions related to this topic, feel free to add this to your internal ticket, so they can help you with that.  

Kind regards,
Caroline 

[Pramodh M]

Hi @gowtham.k 

Looping Caroline R for assistance