Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Online recurring credit card payments are getting declined

Online recurring credit card payments are getting declined, So every month we are getting read-only warning messages after that in some days plans changing to free. Kindly suggest how to resolve this issue so that recurring payment can happen.

2 answers

0 votes
Caroline R Atlassian Team Feb 02, 2022

Hi, @gowtham.k, thank you for reaching out to Atlassian Community.

License and billing cases are handled by the Customer Advocate team and you can open a ticket directly with them. In order to do that, you can follow this process:

  1. Access

  2. Under the field What can we help you with? select Billing, payments, and pricing

  3. Fill in the mandatory fields and click Submit support request

In your specific case, I see you have already created a ticket with the CA team and they have already answered you there, so in case you have any other questions related to this topic, feel free to add this to your internal ticket, so they can help you with that.  

Kind regards,

0 votes
Pramodh M Community Leader Feb 01, 2022

Hi @gowtham.k 

Looping Caroline R for assistance

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events