Not receiving verification email on a microsoft account (outlook.com)

Neha Agrawal June 3, 2022

Hi

 I'm trying to create a new account using an outlook.com email account for ID '<REMOVED>' but I am not receiving the verification email.

I've checked and rechecked, it is not in the Junk Email folder either, and the email account is active (able to send and receive emails)

 

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 6, 2022

Hello @Neha Agrawal ,

I checked in our internal systems for the e-mail you shared, and it seems like it was hard bounced by your e-mail provided, so it was added to our internal suppression list.

I went ahead and removed the e-mail from the suppression list, so you should be able to receive the e-mail as of now. Could you please try again and let us know how it goes? 

Thank you, @Neha Agrawal .

Kind regards,

Patrik S

Angelina Ilyukhina January 16, 2023

Hi @Patrik S 

I am currently facing the same problem. I would like to create a new atlassian account for angelina@nu.family but I don't receive any recuperation mail on this address.

Could you help there?

Thanks in advance and kind regards,

Angelina

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2023

Hello @Angelina Ilyukhina ,

I've checked internally and that e-mail was already removed from the suppression list. Could you please try again and check if the e-mail is successfully delivered now? 

Thank you, @Angelina Ilyukhina .

Patrik S

douglasofreitas
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October 23, 2023

Hi team, 

Can you check if this e-mail is on suppression list? I don't receive email to 

<redacted for privacy>

Could you help there?

Thanks in advance and kind regards,

Douglas

Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2023

Hello @douglasofreitas ,

Sure! I confirmed your email was also on the suppression list so I went ahead and removed it from the list. You should be able to receive the email as usual again!

Let me know in case you are still facing issues.

Thank you!

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