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Not receiving verification email on a microsoft account (



 I'm trying to create a new account using an email account for ID '<REMOVED>' but I am not receiving the verification email.

I've checked and rechecked, it is not in the Junk Email folder either, and the email account is active (able to send and receive emails)


1 answer

1 accepted

1 vote
Answer accepted
Patrik S Atlassian Team Jun 06, 2022

Hello @Neha Agrawal ,

I checked in our internal systems for the e-mail you shared, and it seems like it was hard bounced by your e-mail provided, so it was added to our internal suppression list.

I went ahead and removed the e-mail from the suppression list, so you should be able to receive the e-mail as of now. Could you please try again and let us know how it goes? 

Thank you, @Neha Agrawal .

Kind regards,

Patrik S

Hi @Patrik S 

I am currently facing the same problem. I would like to create a new atlassian account for but I don't receive any recuperation mail on this address.

Could you help there?

Thanks in advance and kind regards,


Patrik S Atlassian Team Jan 17, 2023

Hello @Angelina Ilyukhina ,

I've checked internally and that e-mail was already removed from the suppression list. Could you please try again and check if the e-mail is successfully delivered now? 

Thank you, @Angelina Ilyukhina .

Patrik S

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