Not receiving verification email on a microsoft account (outlook.com)

[Neha Agrawal]

Hi

 I'm trying to create a new account using an outlook.com email account for ID '<REMOVED>' but I am not receiving the verification email.

I've checked and rechecked, it is not in the Junk Email folder either, and the email account is active (able to send and receive emails)

[Patrik S · Accepted solution]

Hello @Neha Agrawal ,

I checked in our internal systems for the e-mail you shared, and it seems like it was hard bounced by your e-mail provided, so it was added to our internal suppression list.

I went ahead and removed the e-mail from the suppression list, so you should be able to receive the e-mail as of now. Could you please try again and let us know how it goes? 

Thank you, @Neha Agrawal .

Kind regards,

Patrik S

[Angelina Ilyukhina]

Hi @Patrik S 

I am currently facing the same problem. I would like to create a new atlassian account for angelina@nu.family but I don't receive any recuperation mail on this address.

Could you help there?

Thanks in advance and kind regards,

Angelina

[Patrik S]

Hello @Angelina Ilyukhina ,

I've checked internally and that e-mail was already removed from the suppression list. Could you please try again and check if the e-mail is successfully delivered now? 

Thank you, @Angelina Ilyukhina .

Patrik S