Not receiving password reset email

[Brenda Lora]

Bitbucket won't let me log in with my password, only through email, which limits what I can do with the tool. I've tried resetting my password, but I'm not receiving the email that lets me reset it (not in spam either). 

[Theodora Boudale]

Hi @Brenda Lora and welcome to the community.

Does this concern the Bitbucket Cloud account with the same email as your community account?

I checked this email address in our system and it is not in any email suppression list.

I sent you another password reset email just a few minutes ago and checking our email logs I can see that it was successfully delivered to your email server.

Could you please check if you have received it?

Kind regards,
Theodora

[Brenda Lora]

Yes I received it! Thank you so much, now I can log in. Not sure why I wasn't receiving the emails before but I am now.

[Theodora Boudale]

Hi @Brenda Lora,

That's good to hear, thank you for the update and you are very welcome!

I'm not sure what happened before, but I suspect it may have been a temporary glitch with the servers.

Please feel free to reach out if you ever need anything else!

Kind regards,
Theodora