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Not receiving invitation emails

Edited

Hi

We are not receiving invitation emails on below users

 

<emails removed due to privacy reasons>

 

I doubt if these are in supression list.

 

Please help

Thanks

2 answers

0 votes

Hi, @Sachin Pokhariyal! Welcome to the community! 

I checked our logs and confirmed that both emails had a block on the server that prevented emails from being sent to them, so I removed the emails from the suppression list.

Could you please remove the invitations and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

  • Access the workspace >  Go to the repo you have invited them to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the emails again to send a new invitation. 

In case you have invited them to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group you have invited them to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add the emails again to send a new invitation. 

Please let me know how it goes. 

Kind regards,
Caroline

Please remove above mail ids from suppression list

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