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Not receiving invitation email.

Hello, like many others, I'm not receiving my invitation email. The invite has been resent several times. The same email as this account. 

1 answer

1 vote
Caroline R Atlassian Team Nov 23, 2021

Hi, @Tim Jonsson! Welcome to the community! 

I confirmed there was no blocker on your address that could be causing a problem to receive our emails. 

I have sent you an invitation to one of my repositories and confirmed on our logs that this email left our servers. Could you please confirm if you received it? 

With that said, could you ask the admin of the workspace that you were invited to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

  • Access the workspace >  Go to the repo they have invited you to;

  • Access the Repository Settings > User and group access; 

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case they have invited you to a group on this workspace:

  • Access the workspace > Settings;

  • Access User groups > Open the group they have invited you to

  • Click on the "invitation pending"; 

  • Select the “Cancel invitation" option to remove the invitation; 

  • Add your email again to send a new invitation. 

In case you still don't receive the email, could you please check if there are any quarantined emails on the server? 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

Hello, I got the email yesterday 4:37 pm UTC time. Looks like it was a delay.
Thank you for your response. All good now.

Caroline R Atlassian Team Nov 24, 2021

Hi, Tim! 

Thanks for getting back to us! I'm glad to know you received the email! 

Kind regards,
Caroline 

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