Not receiving email to enable 2FA

[Kayleigh Regan]

Not receiving email to complete verification process. I have used Microsoft Authenticator for authentication.

[Patrik S · Accepted solution]

Hey @Kayleigh Regan , and welcome to the Community!

I see that your email was added to the Atlassian suppression list because your email provider bounced the email with the following error : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I went ahead and removed your email address from the suppression list, so you should be able to receive new emails as of now.

Could you please try setting up the 2FA again and let us know if the email is delivered?

Thank you, @Kayleigh Regan !

Patrik S

[Kayleigh Regan]

Hi @Patrik S 

That works now :) Thank you very much

Kayleigh

[Patrik S]

You're very welcome:)

Happy to hear that it worked! 

Feel free to reach out to the community if you ever need help.

[Emilio Garcia-Calitz]

Hi - Just a couple of things i'd check:

1. Check if the email has been delivered - but if it was rerouted to a different folder in your mailbox?

2. Do you have access to check if the email has been quarantined? 

Thanks

Emilio

[Kayleigh Regan]

Hi Emilio

1. I checked spam and any other folders, no email delivered

2. No I don't think so

Thanks