Not receiving email to complete 2FA for BitBucket

[Sourab Hossain]

Not receiving email to complete the verification process. I have used Microsoft Authenticator for authentication.

[Theodora Boudale]

Hi Sourab and welcome to the community!

Your email address was in our suppression list, because when we attempted to send an email we received a hard bounce response from your mail server with the message

554 5.7.1 [internal] recipient address was suppressed due to customer policy

This usually occurs when the address is invalid (address does not exist), when a user clicks the list-unsubscribe header, or when a user clicks one of our emails and flags it as SPAM.

I went ahead and removed your email address from the suppression list. Could you please follow the process to set up 2FA again so a new email gets sent? A new email needs to be sent, as the previous ones were dropped.

Please feel free to let me know how it goes.

Kind regards,
Theodora

[Sourab Hossain]

Hi @Theodora Boudale, Thanks for your confirmation! I'm glad to know it worked! :) 

[Theodora Boudale]

That's good to hear, thank you for the update! Please feel free to reach out if you ever need anything else!