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Not receiving email notifications

Thomas Perrin February 19, 2024

I am not receiving bitbucket email notification anymore

 

What do you think the problem can be ?

2 answers

1 vote
Perisic Nikola
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February 19, 2024

Hello @Thomas Perrin 

First, have you checked your personal settings:

  • Your profile avatar -> Personal settings 
  • Make sure that you have the "Send me email notifications" dropdown selected
  • Check all of the boxes that are related to your issues

If you've made sure that everything is in order, then you would need to open a ticket for Atlassian to unblock you from the supressioion list.

Here is the link where the same issue happened: https://community.atlassian.com/t5/Bitbucket-questions/Stopped-receiving-email-notifications/qaq-p/2567341

I will tag Atlassian for higher visibility.

 

 

 

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 20, 2024

Hi Thomas,

I checked our email logs for the last seven days. Five Atlassian emails that were sent on 16th February were not delivered to your mail server because there was a temporary issue with domain name resolution. Several other emails were sent later that day, the days before, and also yesterday and today, that have been successfully delivered to your mail server.

If you haven't received any emails at all, I would suggest the following:

  • check your Spam folder, in case our emails ended up there
  • check if you have any filters in your email account that would make our emails skip your inbox

If you still don't see any emails, I would suggest reaching out to the administrator of your mail server and asking them to investigate why our emails don't make it from your mail server to your inbox.

Kind regards,
Theodora

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