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Not receiving email invites

gergiskhan
gergiskhan
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November 30, 2023

I'm not able to send an invite to a user in my organization and have them join a workspace. I am suspecting that all emails are having issues for my organization for Bitbucket. Can anyone give me some pointers here?

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gergiskhan
gergiskhan
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November 30, 2023

Update: no emails are working now.

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Patrik S
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 1, 2023

Hello @gergiskhan and welcome to the Community!

Checking internally for your workspace, I see an invitation was successfully sent to the user from Atlassian perspective. What might have happened is the email was wrongly classified as Spam, and ended up being moved to the Spam/Trash folder.

In this case, you can try inviting the user again and ask the user to double-check the Spam folder for the email.

The following article related to email notifications not being received may also be of help : 

Thank you, @gergiskhan !

Patrik S

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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