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Not receiving confirmation email to enable 2FA

Elias Vasylenko
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September 19, 2023

Similar to this question: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-complete-2FA-for-BitBucket/qaq-p/1763663

I follow the process to enable 2FA, and get the following message:
image.png
... but the email never reaches my inbox. I don't know if the problem is on your end, or mine, but it's not hitting my junk either.

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2023

Hi Elias and welcome to the community!

I see that your Bitbucket Cloud account has 2FA enabled, so I assume you received the email?

I checked our email logs for your email address and I can see that all emails we have sent over the last few days were successfully delivered to your company's mail server. So, your email address is not in any of our suppression lists. It sounds like there might have been a delay with the 2FA email.

Please feel free to reach out if you need anything further!

Kind regards,
Theodora

0 votes
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2023

Hello @Elias Vasylenko ,

Welcome to the Atlassian Community!

Can you please create a ticket using: https://support.atlassian.com/contact/

We would be able to help you on our end.

Regards,

Hector

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