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Not receiving bitbucket password reset mail Edited

Hi, my email id is <redacted by Atlassian staff>, I have not been receiving any password reset mails for my bitbucket account. Checked my spam folder, contacted the admin, to no avail. Can someone help me out with this one?

Thanks in advance

1 answer

0 votes
Daniel Eads Atlassian Team Aug 27, 2020

Hello Nipun, welcome to the Community!

I see you've tagged this question for Bitbucket Server, and I also don't see an account associated for you with Bitbucket Cloud. Given that, I'm fairly confident you are indeed trying to get into a Bitbucket Server instance, which would be totally maintained and administered by your company.

Unfortunately we are not able to do much here on Community to help in this situation; it's your local Bitbucket Server administrator that's going to have to step in and help out. It's possible that the outgoing mail server is misconfigured - that would prevent Bitbucket from being able to send a password reset email. Or potentially there's a system outside of Bitbucket being used for user management. These are questions your local administrator would need to tackle.

My best advice is to try asking them directly. I wouldn't rely on the "contact administrator" functionality, as if there is a misconfigured mail server at play, that email might not be delivered. You'll want to email the administrator directly or contact them over IM if possible.

Best,
Daniel | Atlassian Support

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