Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,317
Community Members
 
Community Events
165
Community Groups

Not receiving account recovery link on an email

I have another account which connects to a business email. I'm not receiving the recovery email. Any way to fix this?

1 answer

0 votes

Hi @michchandev,

Is this a 2FA recovery email? If so, please keep in mind that the 2FA recovery email is sent 24 hours after the request was made.

It is also possible that your email address is in one of our suppression lists, which means that any emails we send to this email address won't get delivered. In that case, we would need to remove it from the suppression list so that you can receive emails from Atlassian again.

Are you able to log in to https://community.atlassian.com/ with the email of the account that has the issue?
If so, please log in to community with that email and then leave a comment here. I will then be able to view this account's email and check if it is in any of our suppression lists.

If you can't log in to community with that email address, please let me know and I can create a support ticket for you so you can share the account's email privately and we can then check our logs.

Please let me know additionally if this concerns a 2FA recovery email or a different type of email (e.g. password reset).

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Git push size limits are coming to Bitbucket Cloud starting April 4th, 2022

Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...

2,085 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you