Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,113
Community Members
 
Community Events
176
Community Groups

Not receiving account recovery link on an email

I have another account which connects to a business email. I'm not receiving the recovery email. Any way to fix this?

1 answer

0 votes

Hi @michchandev,

Is this a 2FA recovery email? If so, please keep in mind that the 2FA recovery email is sent 24 hours after the request was made.

It is also possible that your email address is in one of our suppression lists, which means that any emails we send to this email address won't get delivered. In that case, we would need to remove it from the suppression list so that you can receive emails from Atlassian again.

Are you able to log in to https://community.atlassian.com/ with the email of the account that has the issue?
If so, please log in to community with that email and then leave a comment here. I will then be able to view this account's email and check if it is in any of our suppression lists.

If you can't log in to community with that email address, please let me know and I can create a support ticket for you so you can share the account's email privately and we can then check our logs.

Please let me know additionally if this concerns a 2FA recovery email or a different type of email (e.g. password reset).

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events