Not receiving Bitbucket invitation emails

[jeffstahlin]

I'm trying to invite a member from our organisation to Bitbucket but none of the invitations that I've sent seem to be getting through. I've seen plenty of other posts user's email addresses have been stuck in a "blocked" list. Can you please check if <email removed due to privacy reasons> is blocked and unlock it if that is the case.

Thank you in advance,

Jeff

[Caroline R · Accepted solution]

Hi, @jeffstahlin! 

Thank you for reaching out to Atlassian Community!

I checked our logs and confirmed that indeed, this email had a block on the server that prevented emails from being sent to them, so I removed the email from the suppression list.

Just to give you some context around this issue, it can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

Could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited the user to a specific repository:

• Access the workspace >  Go to the repo you have invited them to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

In case you have invited the user to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group you have invited them to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

Please let me know how it goes. 

Kind regards,
Caroline

[jeffstahlin]

Thanks a lot Caroline, the issue is now resolved. The invitation has been received successfully by the new member.

Regards,

Jeff

[Caroline R]

Hi, Jeff! 

Thanks for your confirmation, I'm glad to know it worked. 

Kind regards,
Caroline