Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not getting invitation emails

Hello,

I'm trying to add more people to use repository however they don't get invitation emails. Tried to add/remove users to group as well as `resend` multiple times. Email works just fine (emails from other services are delivered without any issues), no messages in spam

2 answers

1 accepted

0 votes
Answer accepted

Hello  @Sergei Batiukov,

Please open a support case with our team specifying exact email in question so that we can look it up. There are multiple common possible reasons for this, so it would be quicker if we just check it on our side.

Cheers,
Daniil

Hello Daniil,

 

Thanks, issue was promptly resolved by opening support ticket. Just in case someone gets stuck with similar issue: if you send first invitation and email get bounced by recipient email server all subsequent invites will be suppressed by Bitbucket.

Like Daniil Penkin likes this

I have tried to open a support ticket, but the (utterly awful) Atlassian page does not offer Trello as a product under Technical Issues. What do I do now?

I have the exact same problem. I guess I'll need to open a support ticket then?

@Daniil Penkin What to you mean with "specifying exact email in question"?


Cheers Anders

Sergei was asking not about his own email, which I can easily find, but about emails of some other users. So I asked to specify their emails in the ticket so that our Support team can look them up.

I can't find any bounces for your email, so I assume you also faced an issue with someone else's mailbox not receiving email from Bitbucket?

Cheers,
Daniil

Thanks for your reply, I see now.

I my case it's my own email. However I know that it was recently changed by my administrator. Not sure if it may be related to that change.

 

Cheers Anders

Hm, I don't see any immediate bounces for the email I'm aware of. Do you mind opening a support case for this? Our Support team will be happy to help.

Cheers,
Daniil

Done!

 

Thanks for your help.

Like Daniil Penkin likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

2,135 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you