Not Receiving an emails while someone mention me in Pull requests or comments in PR

M Chaitanya Chowdary February 1, 2024

I have not been getting emails when tagged in Pull Requests as a reviewer and if someone comment me in my Pull Requets. I have checked my spam changed my personal settings, and updated settings in the email notification center. 

1 answer

1 vote
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2024

Hi @M Chaitanya Chowdary and welcome to the community!

I checked our email logs and your email address is not in any of our suppression lists.

I can also see that several emails were sent to your email address from pullrequests-reply [at] bitbucket.org in the last three days. All of these emails show to have been delivered to your mail server.

I cannot see though whether these are emails about someone mentioning you in a PR or about comments in a PR. Have you received any emails at all from pullrequests-reply [at] bitbucket.org during the last 3 days? I would like to understand if you do receive some PR-related emails or none at all.

Kind regards,
Theodora

M Chaitanya Chowdary February 2, 2024

Hi @Theodora Boudale 

No, till now i haven't  received any emails at all from pullrequests-reply [at] bitbucket.org during the last 3 days.

* I am not receiving the mails from beginning. Its not like for certain period of time.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 5, 2024

Hi @M Chaitanya Chowdary,

Thank you for the update.

I would suggest checking

  • if the emails ended up in your Spam folder
  • if you have any filters in your email, that would make our emails skip your Inbox

If our emails are not in your Spam folder and there are no filters, I would suggest reaching out to your email administrator and asking them to investigate why our emails do not make it from your mail server to your Inbox. Our email logs show that PR-related emails have been sent to your email address, and all of them show to have been successfully delivered to your mail server.

Please feel free to reach out if you have any questions.

Kind regards,
Theodora

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M Chaitanya Chowdary February 5, 2024

Thanks @Theodora Boudale for your response 

I will check with email administrator asking them to investigate, If any further issues I will let u know.

Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 6, 2024

You are welcome @M Chaitanya Chowdary, please feel free to reach out if you need anything further. 

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