My Bitbucket account has been locked and I cannot find captcha

Ankush Sharma
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January 24, 2024

I am trying to do a git clone of a repo but failed the authentication too many times when the Windows credential manager popped up (I probably inputted the wrong password) so now I'm getting the error:

Your Bitbucket account has been locked. To unlock it and log in again you must solve a CAPTCHA. This is typically caused by too many attempts to login with an incorrect password. The account lock prevents your SCM client from accessing Bitbucket and its mirrors until it is solved, even if you enter your password correctly.

If you are currently logged in to Bitbucket via a browser you may need to logout and then log back in in order to solve the CAPTCHA.

 

My organization uses some certificates that get auto loaded in the browser for authentification so when I log out and log back into bitbucket, there is no CAPTCHA but instead a popup that prompts me to select a certificate. Once I select the certificate, I am logged in without having to solve any CAPTCHA. However by skipping the CAPTCHA I can't "unlock" my account like the git clone error message was prompting me to. Any workaround for this?

1 answer

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Aman Shrivastava
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2024

Hi Ankush,

Welcome to the Atlassian community.

The following error occurs when the user has tried to log in using the wrong password 5 times(Default value).
If you can log in to the Bitbucket GUI using the same username then you can go to Settings > Users > Search your user and click on the username > Click on Clear CAPTCHA button. If you do not have admin/sysadmin privileges then you may need to ask an admin or sysadmin to perform this procedure.

Your Bitbucket account has been locked. To unlock it and log in again you must
solve a CAPTCHA. This is typically caused by too many attempts to log in with an
incorrect password. The account lock prevents your SCM client from accessing
Bitbucket and its mirrors until it is solved, even if you enter your password
correctly.

If you are currently logged in to Bitbucket via a browser you may need to
logout and then log back in in order to solve the CAPTCHA. 


Regards,
Aman 

Madhan
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July 15, 2024

Can you tell me what shall I do for mac
I am on browser when I log out and try to log in it gets logged in without asking password or captcha

 

Aman Shrivastava
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 15, 2024

Hi @Madhan 

Should your Bitbucket instance be set up with SSO as the only authentication method, you won't be able to see the username/password page in Bitbucket. Instead, SSO will allow you to log in to Bitbucket without requiring your username and password on the Bitbucket portal.

If SSO is configured in your instance, you can ask the Bitbucket admin to clear CAPTCHA for your user. Admin needs to navigate to Settings > Users > [search for your username] > [Click on the username] > click on the Clear CAPTCHA button. The same set of steps can be followed even when your instance is not configured with SSO. 

Regards,
Aman 

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