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Missed a payment


Our company had the Standard plan of the Bitbucket. We missed a one month payment because of the expiration of the credit card. Now our Bitbucket plan downgraded to the Free plan.

We have a valid credit card and we need to upgrade to the previous plan (Standard Plan) without losing the previous data and settings which were included in the Standard plan. What should I do? Will it available if I update the new credit card details?



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Prince Nyeche Community Leader Apr 11, 2021

Hi @Akila De Silva 

Upgrade immediately, so you can get back access to your Bitbucket standard features, you don't simply loose configurations except your account is completely closed. Reach out to Atlassian customer advocates for help.

Hi @Prince Nyeche 

Thanks for the response.

I have entered the new card details. But it still shows the Free Plan. Shouldn't it upgrade automatically or should I upgrade it Free to Standard manually?

Prince Nyeche Community Leader Apr 12, 2021

You should perform the upgrade since it was already downgraded.

Hi @Akila De Silva ,

Just wanted to confirm here @Prince Nyeche's reply that the upgrade doesn't happen automatically.

Since you have entered the new credit card details, you can:

  1. Log in to website
  2. Select your avatar (bottom left corner) > All workspaces
  3. Select the workspace you want to upgrade the plan for
  4. Then go to its Settings > Plan details and upgrade to the Standard plan

Please feel free to let us know how it goes and if you need further assistance.

Kind regards,

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