Keeps asking Capcha, I enter correct capcha but it keeps asking me to enter another capcha.

Not much details is involved. The problem is as simple as I mentioned. Correct username (emai), password, and capcha. It repeats asking it over and over again.

1 answer

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Hi Mahdi, I couldn't find a Bitbucket Cloud account associated to your email address, so I'll assume you're using Bitbucket Server. Can you provide some more information so we can troubleshoot this issue for you?

  • Are you getting this captcha when signing up for the first time, or after having entered your credentilas incorrectly several times? 
  • Does it only happen to you or are there other users affected?
  • Are you using an external user directory?
  • Was there any environmental changes made recently?
  • Do you have any automatic jobs running that might be trying to log in?

Best regards,


I thought that it is fixed but it is not.
I cannot use source tree or clone anything.
I already have an account. If it does not prompt the captcha, I am fine and I can login.

But, when it pops up the captcha, eventhough that I enter it correctly, it complains and says something is wrong.

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