It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Keeps asking Capcha, I enter correct capcha but it keeps asking me to enter another capcha.

Not much details is involved. The problem is as simple as I mentioned. Correct username (emai), password, and capcha. It repeats asking it over and over again.

1 answer

0 votes

Hi Mahdi, I couldn't find a Bitbucket Cloud account associated to your email address, so I'll assume you're using Bitbucket Server. Can you provide some more information so we can troubleshoot this issue for you?

  • Are you getting this captcha when signing up for the first time, or after having entered your credentilas incorrectly several times? 
  • Does it only happen to you or are there other users affected?
  • Are you using an external user directory?
  • Was there any environmental changes made recently?
  • Do you have any automatic jobs running that might be trying to log in?

Best regards,

Ana

Hi,
I thought that it is fixed but it is not.
I cannot use source tree or clone anything.
I already have an account. If it does not prompt the captcha, I am fine and I can login.

But, when it pops up the captcha, eventhough that I enter it correctly, it complains and says something is wrong.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Mar 14, 2019 in Bitbucket Pipelines

Building a Bitbucket Pipe as a casual coder

...ipe.sh :  #!/bin/bash source "$(dirname "$0")/common.sh" enable_debug extra_args="" if [[ "${DEBUG}" == "true" ]]; then extra_args="--verbose" fi # mandatory variables R...

1,010 views 1 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you