It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira integration problem in Stash

Dario d Aug 17, 2014

I've installed Stash 3.2 (licensed), and linked it to an onDemand Jira instance. everything seems to work fine, except when I click the 'Issues' column in 'Commits' for some repo, the following error is shown:

Connection lost with company.atlassian.netJIRA

This is the start of the stacktrace from atlassian-stash.log:

2014-08-17 15:05:34,625 WARN  [http-bio-7990-exec-8] systemadmin @14IQC8Tx905x47x0 1smj980, "GET /rest/jira-integration/latest/issues HTTP/1.0" c.a.i.i.jira.DefaultJiraService Problem communicating with JIRA
org.codehaus.jackson.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
 at [Source:; line: 1, column: 2]
	at org.codehaus.jackson.JsonParser._constructError( ~[atlassian-rest-module-2.9.7_1406632802000.jar:1.9.13]

2LO auth is enabled in Jira, the server running Stash has NTP installed and enabled.


1 answer

1 accepted

1 vote
Answer accepted
Thiago Bomfim Atlassian Team Aug 26, 2014

Hi Dario,

Could you please try completely removing and recreating the AppLinks?

Recreating the AppLinks with its default configuration is what you need to get the integration up and running. In our experience this should solve the issue. See STASH-4254 for a reference.

If you can't work around that, could you please raise a support issue with us on

This way we can have a look at your logs.

Thank you!

Best regards,

Thiago Bomfim

Atlassian Support - Stash

Dario d Aug 26, 2014

I already contacted support, they gave me the same answer and it fixed the issue.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Bitbucket Pipelines

Building a Bitbucket Pipe as a casual coder :  #!/bin/bash source "$(dirname "$0")/" enable_debug extra_args="" if [[ "${DEBUG}" == "true" ]]; then extra_args="--verbose" fi # mandatory variables R...

3,242 views 1 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you