I'm experiencing a very strange problem since several months and my patience is slowly running out. I've created a connection between our Jira Server 8.14.1 and our Bitbucket Cloud team and used the created webhooks in a Bitbucket repository to trigger some specific conditions in corresponding Jira Server project. Everything worked fine for months but at some point of time (I think it was in the end of 2020) the both Jira webhooks in Butbucket repository settings suddenly disappeared and the automatic transitions didn't work anymore. Since this point of time I connect Jira to Bitbucket again and again to enable the webhooks and after several days they disappear in Bitbucket (sometimes after 1 day, sometimes after 1 week). Our Jenkins webhook in the same Bitbucket repository don't disappear. Take a look at screenshots attached.
All webhooks are in (Bitbucket repository settings):
Jira webhooks are out after 10 days (same Bitbucket repository settings):
We work on one project only, so I don't know whether it's a global or a single problem in context of one specific repository in Bitbucket.
Did some of you, guys, experienced the same? If yes, how did you fix it? I don't have any clue, because I don't have the ability to take a look in logs of Bitbucket Cloud. Any other ideas? Unfortunately I didn't find any similar problem description on the web.
Hi @valdes21 ,
When this issue occurs, is it only the webhooks that disappear, or is the whole integration removed?
I.e., if you check the DVCS accounts page in Jira after the webhooks have disappeared, can you see the Bitbucket Cloud workspace you had previously connected and its repos, or is this missing as well?
I'm just trying to understand the scope of the issue so I can suggest next steps.
Today it happened again. What did I do:
I checked the repo webhooks in Bitbucket afterwords. The webhooks have disappeared again.
Hi @valdes21 ,
Thank you for the info and I'm sorry for the inconvenience this is causing.
I believe it's best to open a ticket with the support team for this issue. The support team can check logs from our side and access the repo, if needed, in order to investigate this. Since the integration does not get removed, I would suggest opening a ticket with Bitbucket Cloud support team so they can check the logs for any webhooks deletion events initially, and if necessary, they can also work with Jira Server team to troubleshoot this.
I can open the support ticket for you, please feel free to let me know if you'd like me to do that.
If you'd like, you can also open it yourself via https://support.atlassian.com/contact/#/. In "What can we help you with" select "Technical issues and bugs" and then Bitbucket Cloud as product. In the "Give us more details" field, you can copy-paste the URL of this community post, so you won't have to explain the issue again. Please make sure to also mention the URL of the repo where this issue occurs, as this will be needed for the team to check logs. The support ticket will be visible only to you and Atlassian staff, so whatever is posted there won't be publicly visible.
Please feel free to let me know if you have any questions.
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