JIRA user not associated with Bitbucket account?


I've created a user in JIRA with the same email address as one of our staff's email address used for his Bitbucket account. He can log in to both but somehow when in Bitbucket, he cannot access JIRA, Confluence, and others with the menu on the upper left corner that it does for the rest of us who use Google integration. He'd have to manually type in the address in the address bar for access. Any idea of what I could do to fix this?

Thank you and happy new year!

1 answer

1 accepted

Hi Kenneth,

Please tell the user with the issue to report this to us at support.atlassian.com. Be sure that the user includes their username when reporting the issue. We'll take a look and try to get them fixed up.

Great! Thank you Marcus.

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

710 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot