Hi Vishnu! Which account are you trying to upgrade? I've checked your Bitbucket account associated to the email address you're using here in Community, and I could see you're in the Free plan and you only have 1 user. If you were referring to a different one please let us know so we can have a look :)
Thank you for your quick reply. Actually, when i was messaging you, it asked me to login with gmail. So, i logged in with my company account. My company acc id is: n*******@s**********r.net. Today i personally upgraded this account to $10/m. Please check the above mentioned id & update me ASAP. We have in on priority.
Thank you in advance.
Hi Vishnu, can you confirm that the payment details in that account are correct? You need to pay for every additional user, and if the payment info is not correct the process will not go through.
If that info is correct and you still can't add users, please explain how are you trying to add them and send a screenshot of the error you get so we can continue helping you.
Hi Vishnu, I've created a Support ticket for you so we can look further into this and help you upgrade your account. You'll receive an email notification soon, please follow up via that ticket until the resolution of the issue :)
If you have any questions, let us know!
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