I think my account is inactive

[Brady Candell]

from what I've read in the forums, it looks like my account may be inactive due to years of inactivity.   This is the error I'm getting:

We couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I have tried resetting the password, deleting my cookies, trying different browsers, rebooting, nothing has worked.

[Thao Vo]

I have faced this issue when logged into Bitbucket. Could you please help solve this issue? Thanks,

The issue displays an error: 

"We couldn’t log you in
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

[Patrik S]

Hey @Thao Vo ,

thanks for reaching out!

I've also set your account back to active, as it was dormant given the long period of inactivity.

In the future, we suggest posting a new question with your issue, as we might miss the notification if you respond to someone else's question.

Thank you, @Thao Vo !

Patrik S

[Patrik S]

Hello @Brady Candell ,

thank you for reaching out!

Your account was indeed inactive in the backend, as it had not been used for a while.

I've just set it to Active again, so you should be able to sign in successfully now.

Could you try again and let us know if it works?

Thank you, @Brady Candell !

Patrik S

[Nicolas Grossi]

@Brady Candell Welcome, If you have an active license you might contact support.atlassian.com