I stopped receiving email notifications

[Andrew D. McGuire]

I stopped receiving email notifications a few weeks ago, without making any changes to my user settings. I imagine I am on the suppression list mentioned in these posts:

- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-email-notifications/qaq-p/1478249

- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558

- https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499

Could someone please investigate? 

[Theodora Boudale]

Hi Andrew,

I checked in our system and saw a hard bounce event for the email of your community account with the message:

550 5.1.1 Recipient not found.

It's possible that there was an issue with your mail server, Bitbucket tried to send an email notification during that time, and received a hard bounce response. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list.

Could you please monitor this and let us know if you are receiving email notifications now?

Kind regards,
Theodora

[Brant Schroeder]

@Andrew D. McGuire 

I have escalated this to the Atlassian team who will be able to assist you further.