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I stopped receiving email notifications

2 answers

1 vote

Hi Andrew,

I checked in our system and saw a hard bounce event for the email of your community account with the message:

550 5.1.1 Recipient not found.

It's possible that there was an issue with your mail server, Bitbucket tried to send an email notification during that time, and received a hard bounce response. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed your email from the suppression list.

Could you please monitor this and let us know if you are receiving email notifications now?

Kind regards,
Theodora

0 votes
Brant Schroeder Community Leader Jan 28, 2021

@Andrew D_ McGuire 

I have escalated this to the Atlassian team who will be able to assist you further.  

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