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I stopped receiving bitbucket email notifications

Kento Stricker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2023

I'm having trouble receiving notification emails from bitbucket. 

I believe my email <email_removed_for_privacy> is on the email suppression list. Is it possible to take me off the list?

Thanks!

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 27, 2023

Hello @Kento Stricker and welcome to the Community!

I've checked our internal logs and was able to confirm that some recent bitbucket emails were bounced back by your email provider with the following message : 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

which caused the email to be added to our suppression list.  

I went ahead and removed your email from the suppression list so you can confirm if you are receiving the emails as usual now.

In case your case still not receiving it, we recommend reaching out to your email provider to understand if they have any rule applied to incoming emails that are blocking emails from Atlassian.

Thank you, @Kento Stricker !
Patrik S

Kento Stricker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 28, 2023

Hi Patrick,

I can confirm that I am now receiving emails from Bitbucket.

Thank you for your help!

Like Patrik S likes this
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 29, 2023

You're very welcome @Kento Stricker !

Feel free to reach out to Community if you ever need help :) 

Patrik S

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