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I'm not receiving verification emails from Atlassian

Edited

I've tried to log in to my account but is impossible because I don't receive the verification code to validate my account.

The issue is on "esteban.delapena@mangoodev.com" account. Currently, I'm logged in with another one because to ask for help I have to be logged, but I can't do it because I don't receive the verification code (lol), so.. is impossible to ask for support with this issue!

Please, I need some help (as soon as possible) cause I need (and want) to work.

Thanks!

1 answer

2 votes

Hi @estebanddlp ,

I checked in our system and I saw two hard bounce events for this email with the message:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser b50-v6si2518727eda.181 - gsmtp

It looks that we attempted to send an email at a time when the email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please try to resend the verification email now?

A new one needs to be sent, as the previous ones were dropped.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

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