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I'm not receiving password recovery & invitation mails from Atlassian Edited

294boy I'm New Here Dec 16, 2020

Hi

i can not receive password recovery mail from atlassian

Even though i can receive emails from the 'Atlassian-Community',

My email address is 294boy@gmail.com

 

@)

I've checked my spam mails already, not there

1 answer

1 accepted

1 vote
Answer accepted

Hi @294boy ,

I checked our email logs and I saw some hard bounce events for this email, which may be related to recent Google outages.

I went ahead and triggered a password reset email for your Atlassian account just a few minutes ago, and our logs show that this one has been delivered.

Could you please confirm if this is the case?

I would also like to ask if you could ask the admins that sent you an invitation for an Atlassian Cloud product, to send it one more time now.

Any previous invitations were dropped, but at the moment I can't find your email in any suppression list, so new invitations should come to your Inbox.

Please feel free to let me know if there are still any issues.

Kind regards,
Theodora

294boy I'm New Here Dec 16, 2020

Hi @Theodora Boudale

I got the recovery mail. Thx.

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