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I'm not receiving emails from Atlassian

Edited

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

My email is: brody_castillo@hotmail.com

1 answer

1 vote

Hi Rodolfo,

Can you confirm whether this is for Bitbucket Cloud (https://bitbucket.org/)? Just asking for confirmation, because your question has the tag for Bitbucket Server, but I see that a new Atlassian Cloud account was created with your email yesterday.

If this indeed concerns Bitbucket Cloud, I checked in our system and I saw a hard bounce event for the email that you mentioned, created on 14th September 2020. It looks that an Atlassian email was sent that day and the email account was not operational. The hard bounce informs us that the email does not exist and in this case it is placed in a suppression list, as we no longer try to resend to non-existing emails.

I went ahead and removed the email from the suppression list, could you please give the account creation another try now?

Please feel free to let me know if things are ok or if you're still facing issues.

Kind regards,
Theodora

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