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I'm not receiving a verification email for 2FA for BitBucket

I've been invited to a workspace and need to set up 2FA in order to gain access to a project. I've tried setting it up multiple times now and have tried with a second authentication app. 

My email address is correct as I've received other emails from Atlassian today. 

 

Many Thanks

1 answer

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Answer accepted

Hello Krystal and welcome to the Community!

I'm not able to find any Bitbucket workspaces associated with your Community account. It might be best to raise a support request to have this investigated further (and prevent your email/PII from being posted within Community as this is a public site).

We ask you to raise a request at https://support.atlassian.com/contact/#/ and elect Technical issues and bugs. From there fill in any information regards your site you're attempting to access.

If your site isn't displaying then you'll need to have a user/admin from the workspace you're having issues accessing raise a request to resolve your issue.

Regards,
Stephen Sifers

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