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I'm not receiving a verification email for 2FA for BitBucket

I've been invited to a workspace and need to set up 2FA in order to gain access to a project. I've tried setting it up multiple times now and have tried with a second authentication app. 

My email address is correct as I've received other emails from Atlassian today. 


Many Thanks

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Answer accepted

Hello Krystal and welcome to the Community!

I'm not able to find any Bitbucket workspaces associated with your Community account. It might be best to raise a support request to have this investigated further (and prevent your email/PII from being posted within Community as this is a public site).

We ask you to raise a request at and elect Technical issues and bugs. From there fill in any information regards your site you're attempting to access.

If your site isn't displaying then you'll need to have a user/admin from the workspace you're having issues accessing raise a request to resolve your issue.

Stephen Sifers

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